Cookies Direct Featured in Oprah MagazineCookies Direct was selected by Oprah Magazine as one of eleven entrepreneurs nationwide.
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Cookies Direct is pretty unique in the cookie gift package industry.
We're not a cookie factory. Not that I have anything against cookie factories. (At any given time, you'll always find some Oreos or Fig Newtons in my cupboard.) But when most people want a box of cookies sent, they're not looking for a "store bought" or even "bakery bought" quality. That can be done easily enough by just going to the store and buying some themselves. What people are looking for is something truly homemade. And that's what I deliver. Our cookies are all baked and packaged here in a separate kitchen in our home in Yarmouth, Maine.
There's no team of service representatives. Although I have several cookie bakers who come in to create these wonderful cookies, it's basically a one-woman show here in the office. All phone calls, emails, and online orders placed with Cookies Direct are handled by me personally. So when you place your order, it's going directly to me, the person who will process your order, and who will personally oversee baking, packaging, and shipping. That means you don't have to worry about hearing, "Do you remember who took your order?" or "Our shipping department should have informed you..." When you call, you won't hear a menu of choices or have to listen to background music while "your call will be answered by the next available representative."
I'm a mom (and now a grandma). So I get it. Having a son and a daughter who have now both graduated from college, I understand what it's like to be separated from your kids. I've dealt with homesickness, that first birthday away from home, and stress during exam week. I know what they like for cookies, and I know that when they want them, they want them now. (They really haven't changed much, have they?)
The Owner's Guarantee. I want my customers to be satisfied and I want them to come back. If for any reason, the quality of my cookies are not up to your expectations, I will replace your package and reship it at no charge, or give you a refund, whichever you prefer.
Last, but not least, I am a shamelessly proud parent. Both of our children are graduates of Connecticut College. Our daughter, Katie Ouellette, is the mom of three sweet little children, and works as Special Assistant to the president at Emmanuel College in Boston. Her husband, Evan, is an attorney with Brody, Hardoon, Perkins & Kesten in Boston. Our son, David, is the booking manager and head of band management at Cat's Cradle in Carrboro, NC. He also puts out some amazing songs himself. (www.davegodowsky.com) And if I am going to mention my children, then it goes without saying that I need to mention my husband, Barry, who, as VP of Sales for Artel in Westbrook, Maine, has provided me with countless of hours of support, encouragement, and sound advice from day one, which was 22 years ago.