Cookies Direct Featured in Oprah MagazineCookies Direct was selected by Oprah Magazine as one of eleven entrepreneurs nationwide.
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We're Not a Cookie Factory. Not that I have anything against cookie factories. (At any given time, you'll always find some Oreos or Fig Newtons in my cupboard.) But when most people want a box of cookies sent, they're not looking for a "store bought" or even "bakery bought" quality. That can be done easily enough by just going to the store and buying some themselves. What people are looking for is something truly homemade. And that's what I deliver.
It's Basically A One-Woman Show. All phone calls, emails, and online orders placed with COOKIES DIRECT are handled by me personally. So when you place your order, it's going directly to the person who will process your order, and who will personally oversee baking, packaging, and shipping. That means you don't have to worry about hearing, "Do you remember who took your order?" or "Our shipping department should have informed you..." When you call, you won't hear a menu of choices or have to listen to background music while "your call will be answered by the next available representative."
I'm a Mom. Having a son and a daughter who have now both graduated from college, I understand what it's like to be separated from your kids. I've dealt with homesickness, that first birthday away from home, and stress during exam week. I know what they like for cookies, and I know that when they want them, they want them now. (They really haven't changed much, have they?)
My Guarantee. I want my customers to be satisfied and I want them to come back. If for any reason, the quality of my cookies are not up to your expectations, I will replace your package and reship it at no charge, or give you a refund, whichever you prefer.
Last, but not least, I am a shamelessly proud parent: Both of our children are graduates of Connecticut College. Our daughter, Katie Ouellette, is an admissions officer at Bentley College in Waltham, Massachusetts. In 2005, we welcomed a new addition to our family: a son-in-law. Evan is an attorney with the City of Boston. Our son, David, is Director of A&R at Rounder Records in Burlington, Massachusetts. And if I am going to mention my children, then it goes without saying that I need to mention my husband, Barry, who, as VP of Sales for Artel in Westbrook, Maine, has provided me with countless of hours of support, encouragement, and sound advice from day one.
Our contact information
By email: email@example.com
Business email address (firstname.lastname@example.org is the default)
By standard mail: Cookies Direct
330 Main St.
Yarmouth, ME 04096
By phone: 1-800-300-0904, local 207 846-1255
(between 7 a.m. and 6 p.m. EST)
Enter information about how long it takes for orders to be filled from your store. Use a conservative estimate so you set buyer expectations accordingly.
Refund, Returns and Cancellation Policies:
Enter details of your refund, return, or cancellation policies (if any). Provide instructions for when and how buyers can get a refund, return merchandise, or cancel an order. Review the refund policy of other stores to get an idea of the different approaches and then create the policy that works best for your store.
Frequently Asked Questions:
Answer any questions that buyers are likely to have such as how they can check an order’s status, how can they contact you if they have immediate questions, or what shipping options your store offers.